This privacy policy identifies the type of information Go Dive Brisbane, its affiliates and subsidiaries (collectively, "Go Dive Brisbane"), collects from its customers and how Go Dive Brisbane uses this information. Your use of this website may also be governed by other terms and conditions contained on separate user agreements. If you have any questions about this policy, or the manner in which Go Dive Brisbane uses personal information, we encourage you to contact us.
Use of Customer Information
Go Dive Brisbane respects the privacy of its customers and takes steps to prevent unauthorized disclosure of customer information to third parties. Customer information includes any and all information received by Go Dive Brisbane from its customers, whether such information is received by email, online forms, telephone, facsimile, mail or otherwise. Go Dive Brisbane stores this information to enable it to fulfill orders or to improve the level of service to its Customers. Go Dive Brisbane also shares certain personal and/or financial information with its merchant account and banking vendors to process orders and payments and with common carriers to ship products to you. Unless required by law or by court order, Go Dive Brisbane will not disclose, share or sell any customer information to any other third party without your prior authorization. Unless otherwise stated, this privacy policy does not apply to information posted by users to publicly accessible portions of our websites, including but not limited to, online forums, bulletin boards, dealer listings or online auction services.
Personal and Financial Information Collected
Throughout our website there are forms that request information from you and/or allow you to purchase products and services. These forms typically ask for contact information (such as name, mailing address and email address), account, login and password information and financial information (such as credit card number, expiration date and verification code) required to process your order and ship products to you. Go Dive Brisbane will collect similar information when processing orders via telephone. The provision of such information by you is entirely voluntary. If you elect or opt in to receive information from us, we will ask for a valid email address and telephone number. You may request that we delete any personal information from our customer databases at any time by contacting Go Dive Brisbane. In certain cases, Go Dive Brisbane, may forward purchasing and shipping information to vendors who ship products or provide services directly to consumers. Such third party vendors and suppliers are not bound by this privacy policy nor is Go Dive Brisbane responsible or liable for any third party vendors terms and conditions.
Statistical Information
Go Dive Brisbane uses Google Analytics to collect certain information of users/customers to measure what pages and features are accessed by our visitors. This information helps us administer the site, improve content and gather broad demographic information for aggregate use.
Cookies
Go Dive Brisbane may use cookies or similar files or scripts throughout its website to enhance your convenience in using our websites, to improve search functionality or to hold information that you would otherwise need to re-key. Cookies are text files collected by a user's web browser. If you do not wish to accept cookies from our website, you may configure your web browser so that it does not accept cookies; however, you may lose certain functions available on our website.
Links
The Go Dive Brisbane website may contain links to other websites not affiliated with Go Dive Brisbane, including websites of Go Dive Brisbane' s vendors and service providers. Go Dive Brisbane is not responsible for the privacy practices or the content of such other sites. By including links to other websites, we neither endorse such sites nor guarantee that the information they contain is accurate. We encourage you to be aware when you leave our site to read the privacy statements of every linked website as the privacy policies of each may differ from ours. This privacy statement applies solely to website owned or operated by Go Dive Brisbane.
Monitoring
Go Dive Brisbane is under no obligation to monitor the conduct of its website users, but it may investigate and respond if violations are reported. Go Dive Brisbane reserves the right to delete, remove or exclude any listing or information, in its sole discretion, that does not meet its intent and guidelines for the services offered on the website.
Changes to Privacy Policy
In the future, Go Dive Brisbane may offer new and different programs that necessitate a change in this Policy. Go Dive Brisbane reserves the right to change its privacy policy at any time without prior notice. Any changes to the privacy policy will be posted on this page and will be effective immediately upon posting.
Security
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain commercially reasonable procedures and technology designed for this purpose. This website has reasonable technical and organizational security measures in place to protect the loss, misuse or alteration of information under our control. However, we cannot guarantee that unauthorized third parties will never be able to defeat those security measures. Although we cannot guarantee that our systems are 100% secure 100% of the time, periodical updates and tests are conducted to the technology in order to improve the protection of customer information.
We suggest that you install anti-virus software on your computer and routinely check for viruses, keyloggers, spyware and other programs that may become installed on your computer without your permission. If you believe that you have received a virus from Go Dive Brisbane, please contact us as soon as possible so that we may take remedial measures to remove the virus.
Contact Information and Currency
This website is based on prices in Australian Dollars only.
When was the last time you dived? You may need to complete a scuba update.
|
Number of Dives |
Update required if you haven’t dived within the last |
|
4- 8 |
6 Months |
|
9 - 25 |
12 Months |
|
Over 25 |
2 Years |
If you haven’t dived within the last two years we require you to complete a Scuba Tune Up if you wish to dive with us.
Payment and cancellation policy - Dive trips
Please remember Go Dive Brisbane does not want to cancel trips to any location or on any boat so the following payment and cancellation policies apply -
This policy has to be followed by all Go Dive Brisbane staff and every customer. Without your cooperation cancelled trips not only leave disappointed
divers but also cost “Go Dive” and our boat operators. This ultimately affects the price of future dive trips. Thank you for understanding.
Welcome to the program. At Go Dive Brisbane we regard a booking as a firm commitment from both you and Go Dive Brisbane. Your booking on this course is subject to the following conditions…
Please be clear on our Cancellation and Refund Policy
Not Finishing Sections of Training Course Policy
If you don’t complete any section of the course, a cost will be charged to make up that part or parts of the program. This could include the following as examples; sickness, missing departure times, need more practice, fear, seasickness on dive boats, turning up affected by alcohol or drugs. The cost varies e.g. 2 boat dives including Gear Hire is $284. If part of your course was cancelled due to acts of mother nature, you are entitled to reschedule for up to 12 months after course start date at no charge.
E'Learning
When booking on to a course that has E'Learning components(Open Water Course, Re-Activeate, Enriched Air etc), those components are non - refundable once it has been allocated to a person. The allocation to a person happens within an hour of booking in most circumstances.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Returns Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Returns are valid for 14 days from the date of purchase.
There are multiple reasons that an item may be refused for return, these include: the item has been used, the buyer has changed their mind or the item has been damaged by the buyer. Go Dive reserves the right to refuse a refund on the basis of the above conditions.
If the cause of the return is a result of our error, we will pay the return shippping costs (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Last Update 25 July 2023